Payment Policy

At Pasano Collection, we strive to provide a transparent and seamless shopping experience for all our customers. This Payment Policy outlines the accepted payment methods, payment processing, and related information regarding your transactions with Pasano Collection.

Accepted Payment Methods

We accept various forms of payment to ensure your shopping experience is convenient and secure. You can make payments using:

  • American Express
  • Apple Pay
  • Mastercard
  • PayPal
  • Visa
  • Shop Pay
  • Maestro
  • UnionPay (Japan)
  • Google Pay
  • Bancontact (Belgium)
  • Blik (Poland)
  • iDeal (Netherlands)
  • MobilePay

Payment Processing

Once you have selected your items and proceeded to checkout, you will be prompted to enter your payment information securely. Please ensure that all information provided is accurate to avoid any delays in processing your order.

  • Authorization: Your payment will be authorized when you submit your order. Pasano Collection reserves the right to review any transactions and will notify you if further information is required.
  • Processing Time: Payments are typically processed immediately; however, please allow up to 1–2 business days for bank transfers to be processed before your order is confirmed.

Priority Packing & Insurance

We offer an optional Priority Packing & Insurance service for added peace of mind:

  • Cost: €3.99
  • Coverage: Insurance up to €250.00 against damage, theft, or loss during transit
  • Benefit: Your order is prioritized for packing and comes with a Delivery Guarantee. In the event your delivery is damaged, stolen, or lost in transit, you're covered.

You may opt in for this service during checkout. The charge will be added to your total order amount if selected.

Security

At Pasano Collection, your security is our priority. We implement stringent measures to protect your payment information, including:

  • SSL Encryption: All payment information is transmitted securely using SSL (Secure Socket Layer) encryption.
  • Secure Payment Gateways: We partner with trusted third-party payment processors to handle all transactions securely.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email detailing your purchase. If you do not receive this confirmation within a few hours of placing your order, please check your spam/junk folder or contact our customer service for assistance.

Refunds and Cancellations

If you need to cancel your order or request a refund, please refer to our Return Policy for detailed instructions and procedures.

Changes to Payment Policy

We may update this Payment Policy from time to time. Changes will be reflected on this page, and we encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

Company Name: Vendify Commerce B.V.
Website Name: Pasano Collection
Address: Nimrodstraat 13, 5042WX Tilburg, The Netherlands
Email: support@pasanocollection.com
Phone: +31 85 004 15 73
Company Number: 95019731
Contact Form: Click Here
Business Hours: Available 24/7
Response Hours: 6AM to 10PM CEST
Social Media: Instagram and TikTok